Returns & Exchanges
To ensure all our customers at Rockhampton Mavericks Western Wear are satisfied with their purchases, we will happily offer an exchange or store credit with the following provisions:
Online Returns:
- Items must be returned with the original receipt within 30 days of purchase.
- Items must be returned in their original condition. Items must not have been worn, washed or damaged. All tags, stickers and swing tag labels must be attached.
- Boxed items such as hats and boots must be returned in their original condition. Postage labels are not to be taped directly onto boxes for returns.
- All postage costs will be covered by the customer. Tracked postage is recommended as Rockhampton Mavericks Western Wear is not responsible for goods in transit.
- Jewellery & Accessories cannot be refunded or exchanged due to hygiene reasons.
- Permanent Sale Items are NOT ELIGIBLE for a refund or exchange unless deemed faulty.
In Store Returns:
- Items must be returned with the original receipt within 7 days of purchase.
- Items must be returned in their original condition. Items must not have been worn, washed or damaged. All tags, stickers and swing tag labels must be attached.
- Boxed items such as hats and boots must be returned in their original condition.
- Jewellery & Accessories cannot be refunded or exchanged due to hygiene reasons.
- Permanent Sale Items are NOT ELIGIBLE for a refund or exchange unless deemed faulty.
Rockhampton Mavericks is not required to provide a refund or replacement if the customer changes their mind.
Faulty Items:
- All items received with a fault or that are faulty under the manufacturer’s warranty will be sent back to the manufacturer for replacement. If the exact item cannot be supplied the customer will be offered an alternate item, store credit or refund.
- Please keep proof of purchase, such as payment confirmation or receipt.
- The method of refund will be the same as the method of payment.
