Frequently Asked Questions

We accept major debit & credit cards, such as Visa & Mastercard. Additionally, we offer alternative payment options Afterpay, Zippay & Paypal for your convenience and security.

All orders placed before 3pm are posted on the same business day. Delivery times vary depending on your location and the shipping method chosen during checkout. You can find estimated delivery times on our shipping information page.

Sorry we don't except returns on sale items.

Yes, unless it has a manufactures fault.

By phone 07 49210622 or email returns@rockymavericks.com.au

To ensure all our customers at Rockhampton Mavericks Western Wear are satisfied with their purchases, we will happily offer an exchange or store credit with the following provisions:

Rockhampton Mavericks is not required to provide a refund or replacement if the customer changes their mind.

Online Returns:

• Items must be returned with the original receipt within 30 days of purchase.
• Items must be returned in their original condition. Items must not have been worn, washed or damaged. All tags, stickers and swing tag labels must be attached.
• Boxed items such as hats and boots must be returned in their original condition. Postage labels are not to be taped directly onto boxes for returns.
• All postage costs will be covered by the customer. Tracked postage is recommended as Rockhampton Mavericks Western Wear is not responsible for goods in transit.
• Jewellery & Accessories cannot be refunded or exchanged due to hygiene reasons.
• Permanent Sale Items are NOT ELIGIBLE for a refund or exchange unless deemed faulty.

In Store Returns:

• Items must be returned with the original receipt within 7 days of purchase.
• Items must be returned in their original condition. Items must not have been worn, washed or damaged. All tags, stickers and swing tag labels must be attached.
• Boxed items such as hats and boots must be returned in their original condition.
• Jewellery & Accessories cannot be refunded or exchanged due to hygiene reasons.
• Permanent Sale Items are NOT ELIGIBLE for a refund or exchange unless deemed faulty.

Faulty Items:

• All items received with a fault or that are faulty under the manufacturer’s warranty will be sent back to the manufacturer for replacement. If the exact item cannot be supplied the customer will be offered an alternate item, store credit or refund.
• Please keep proof of purchase, such as payment confirmation or receipt.
• The method of refund will be the same as the method of payment.

We are here to assist you! You can reach our customer support team by email at hello@rockymavericks.com.au or by phone 07 49210622. Our dedicated team is available during business hours to answer your questions and provide any necessary assistance.

Yes, we periodically offer discounts and promotions to provide our customers with the best value for their purchases. To stay updated on our latest deals, promotions, and exclusive offers, we recommend subscribing to our newsletter or following our social media channels. 

You can find our store at 161 Canning Street, Allenstown 4700

Free Click & Collect available through our website. Orders placed by 11am will be available for collection the same day.

We stock a wide range of major western brands such as Ariat, Thomas Cook, Wrangler, Roper, Cinch, Cruel Denim, Pure Western, Resistol & Serratelli. A Full list of all our brands can be found here: Brand | Rocky Mavericks